Shipping Information

From Where

All orders are sent out from our office in the UK via standard Royal Mail services (www.royalmail.com), unless especially arranged.

To Where

We send to all countries except the USA, where it is illegal to order seeds under US Federal laws. We closely follow US politics and hope that legal change may happen in the coming months enabling us to start trading there.
In regards to other countries that do not make their laws on these matters quite so clear we advise you (the customer) as a matter of urgency to make inquiries about the regulations to which you are subject as we will not be held responsible for any legal problems if we send seeds to you.

Delivery Times

Delivery times vary largely around the world according to your national postal service, ours and the relationship between them.

All orders are sent same day when ordered before 2.00 pm GMT, unless we have a problem with stock levels which occurs very rarely.
Orders sent to Europe normally arrive between 3 and 14 working days.
Orders sent worldwide normally arrive between 5 and 25 working days.
UK orders normally arrive between 1 and 3 days.

Please do not contact us asking where your parcel is before the estimated delivery time has passed as normally it helps delay other orders we have to send out. If it has passed these times we will help you immediately. You can normally track your parcels on the Royal Mail website, or your own postal service’s website.

Delivery Options

There are two delivery options for European and Worldwide orders:

One is a signed for option, International Signed For, that is set as default and requires a signature on delivery. If you opt out of this your parcel will not be insured and we will not resend it if it is lost.
The other, which is cheaper, is sent via Standard Airmail. It is untraceable and does not require a signature on delivery. We will not be held responsible if your parcel is lost in the post.

There are three options for UK orders:

Recorded delivery, which is set as default and is traceable and sent first class. The time of delivery is not guaranteed but normally takes 1-2 days from despatch. You will need to sign for your order on delivery. If your order is lost in the post we will send it again.
Special Delivery which you will need to opt into is guaranteed next day when ordered before 2.00 pm. You will be required to sign for this parcel when it arrives. If your parcel goes missing we will send it again.
Standard First Class takes around 1-2 days to arrive. It doesn’t require a signature on delivery and we will not send out more seeds if it goes missing. We recommend not choosing this option.

We can arrange alternative delivery options when contacted directly but will only consider these on orders of large value.

Packaging

The majority of our seeds are sent in their original breeders packaging. They are then wrapped up or boxed in small cardboard boxes or DVD cases before being put in bubble wrap envelopes. This ensures that they arrive with you protected and in perfect condition.

Occasionally seeds are sent in other packaging but we guarantee they are the seeds that you have chosen and are only sent in this way to ensure their protection.

All envelopes have only your address details, a stamp and the bar code label for tracking. We do not write what the contents are or put our company name on the envelope.

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